How Your Membership Works

Timeout Pilates monthly memberships are designed around a consistent training frequency of 1, 2 or 3 sessions per week.

1. Membership Validity and Payment

Your membership is monthly and begins on the date it is activated.

Payment is made monthly, and the membership renews for the following period.

The monthly price is fixed and does not change depending on the number of calendar weeks in a particular month.

If your membership is frozen according to the rules below, your next payment date will be postponed by the length of the freeze period.

2. Training Frequency

Depending on the membership you choose, your training frequency will be:

• 1 session/week
• 2 sessions/week
• 3 sessions/week

The actual number of sessions in a particular month may vary depending on the calendar.

3. Bookings

To maintain consistency and help us provide the best possible availability, we recommend keeping the same training days and time slots each week.

All bookings and rescheduling are subject to availability.

4. Cancellations

A session can be cancelled or rescheduled without losing it if the cancellation is made at least 12 hours in advance.

Cancellations made less than 12 hours before the scheduled session, as well as no-shows, will result in the session being considered used.

5. Make-Up Sessions

Sessions cancelled within the required notice period can be rescheduled, subject to availability, during the one-month period in which the membership is active.

Unused sessions cannot be exchanged for cash and do not automatically roll over to a subsequent membership period.

6. Public Holidays and Studio Closures

If a session cannot take place due to the studio's schedule or because Timeout Pilates is closed, the session will not be lost and can be rescheduled subject to availability.

7. Holidays and Membership Freeze

Each client is entitled to 4 freeze periods per year, each lasting up to 7 consecutive days.

These periods are intended for holidays, travel or other situations in which you are unable to attend your training sessions.

During a freeze period, your membership is temporarily suspended and its validity is extended accordingly.

Your next payment date will be postponed by the same number of days as the membership freeze.

For example, if your next payment is scheduled for August 1 and you freeze your membership for 7 days, your next payment date will move to August 8.

A maximum of 28 freeze days per year can be used, divided into no more than 4 separate periods.

To help us manage schedules and reservations, a membership freeze must be requested at least 7 days before the start of the planned break.

In the case of a medical situation or emergency, the advance notice requirement may be waived after discussing the situation with the Timeout Pilates team.

Freeze periods cannot be applied retroactively to days on which the client did not attend training sessions.

8. Changing Your Membership

Upgrading to a higher training frequency may be possible during an active membership period, subject to availability.

Downgrading to a lower training frequency will take effect from the next membership period.

9. Single Sessions

For clients who do not wish to have a monthly membership or would like an additional session, the Single Session option remains available, subject to availability.

10. Duo

Duo pricing is per person and requires two participants to attend the same session.

The booking is made for both participants.

11. Happy Hour

Happy Hour memberships can only be used during the designated Happy Hour time slots.

Sessions booked outside Happy Hour will be subject to the standard Private rates.

12. Ending Your Membership

If you do not wish to continue your membership for the following period, please let us know before your next renewal date.

Membership periods that have already started and been paid for are non-refundable.

Our monthly membership system is designed to encourage consistency and continuity, two of the most important elements for long-term progress.

If you have any questions or need help with your membership, the Timeout Pilates team is always happy to assist. 🤍