MEMBERSHIP RULES & CONDITIONS

How Your Membership Works

Timeout Pilates monthly memberships are designed around a consistent training frequency of 1, 2 or 3 sessions per week.

The purpose of this system is to support consistency, continuity and long-term progress while providing clear rules regarding bookings, cancellations, make-up sessions and membership freezes.

1. Membership Validity and Payment

Your membership is monthly and begins on the date it is activated.

Payment is made monthly, and the membership renews for the following membership period.

The monthly price is fixed and does not change depending on the number of calendar weeks or working days in a particular month.

Depending on the calendar, the actual number of sessions taking place during a membership period may vary.

If your membership is frozen in accordance with Section 7 below, both the membership validity period and your next payment date will be extended by the number of days included in the freeze period.

2. Training Frequency

Depending on the membership you choose, your training frequency will be:

• 1 session per week;

• 2 sessions per week;

• 3 sessions per week.

Your membership represents a weekly training frequency, rather than the purchase of a fixed number of sessions for each calendar month.

For this reason, the actual number of sessions during a particular membership period may vary depending on the calendar.

3. Bookings

To maintain training consistency and help us provide the best possible availability, we recommend keeping the same training days and time slots each week.

All bookings, changes and rescheduling are subject to availability.

A particular instructor, day or time slot cannot be guaranteed when a session is rescheduled.

4. Cancellations and No-Shows

A session may be cancelled or rescheduled without losing it if the cancellation is made at least 12 hours before the scheduled start time.

If a cancellation is made less than 12 hours before the scheduled session, the session will be considered used.

If a client does not attend a scheduled session without cancelling it, the session will also be considered used.

Such sessions cannot be made up, carried over or exchanged for cash.

5. Make-Up Sessions

Sessions cancelled with at least 12 hours' notice may be rescheduled, subject to availability.

Make-up sessions should normally be completed during the active membership period in which the original session was scheduled.

Unused sessions cannot be exchanged for cash and do not automatically roll over to a subsequent membership period.

Exception: if, due to exceptional circumstances, one unused session remains during the final week of the membership period, that session may be made up during the first week of the following membership period, subject to availability.

This exception does not constitute a general extension of the membership period and does not allow multiple unused sessions to accumulate from one membership period to another.

6. Public Holidays and Studio Closures

If a scheduled session cannot take place due to the Timeout Pilates schedule, a public holiday on which the studio is closed, or another situation in which the studio decides not to operate, the session will not be lost.

The session may be rescheduled subject to availability.

Such a situation will not be considered a cancellation by the client.

7. Holidays and Membership Freeze

Each client is entitled to a maximum of 4 membership freeze periods per year, with each freeze lasting a maximum of 7 consecutive days.

Therefore, a maximum of 28 freeze days per year may be used, divided into no more than 4 separate freeze periods.

Membership freezes are intended for holidays, travel or other situations in which the client knows in advance that they will be unable to attend their training sessions.

During a membership freeze:

• the membership is temporarily suspended;

• the membership validity period is extended by the number of freeze days;

• the next payment date is postponed by the same number of days.

Example: if your next payment is scheduled for August 1 and you freeze your membership for 7 days, your next payment date will move to August 8.

A membership freeze must be requested at least 7 days before the beginning of the planned break.

In the event of a medical situation, emergency or other exceptional circumstance, the advance notice requirement may be waived after discussing the situation with the Timeout Pilates team.

Membership freezes cannot be applied retroactively to days or weeks during which the client did not attend training sessions.

Unused freeze days cannot be exchanged for cash and do not represent additional training sessions.

8. Changing Your Membership

Upgrading to a higher training frequency may be possible during an active membership period, subject to availability.

Any applicable price difference will be determined according to the selected membership and the remaining membership period.

Downgrading to a lower training frequency will take effect from the next membership period and will not retroactively modify a membership period that has already started.

All membership changes are subject to availability.

9. Single Sessions

For clients who do not wish to have a monthly membership, or for existing members who would like an additional session beyond their regular membership frequency, the Single Session option is available.

Single Sessions are subject to availability and are charged according to the applicable rate at the time of booking.

Purchasing a Single Session does not guarantee the availability of a particular time slot or instructor.

10. Duo

The Duo rate is stated per person and requires two participants to attend the same session.

The booking is made for both participants in the same time slot.

Duo session availability is subject to the studio schedule and available spaces.

The general cancellation and rescheduling rules also apply to Duo sessions.

11. Happy Hour

Happy Hour memberships may only be used Monday to Friday, between 12:00 PM and 5:00 PM.

To qualify for the Happy Hour rate, the session must take place within the designated Happy Hour time period.

Sessions scheduled outside Happy Hour are subject to the applicable standard Private rates.

All Happy Hour bookings are subject to availability.

12. Ending Your Membership

If you do not wish to continue your membership for the following period, you must let us know before your next renewal date.

Membership periods that have already started and been paid for are non-refundable, except where otherwise required by applicable law.

Unused sessions cannot be exchanged for cash.

Ending your membership does not affect any obligations or payments relating to a membership period that has already started.

The Timeout Pilates monthly membership system is designed to encourage consistency and continuity, two of the most important elements for long-term progress.

By purchasing and using a Timeout Pilates membership, the client confirms that they have read and understood the rules applicable to their selected membership.

If you have any questions or need assistance regarding your membership, bookings or these rules, the Timeout Pilates team will be happy to assist.